Home Customer Management

Customer Management

Understanding how to manage and optimize customer relationships is crucial to achieving success. We run programs which introduce a sense of process into areas which are often without structure.

Our key account management programs ensure success by understanding customer needs and how to cater to those needs.

These programs can include the following:

•    Key Account Management Process

•    Key Account Planning

•    Effective Promotion Manage at retail

•    Category Management

•    Key Account Review Program

•    Key Account Development Review

•    Score carding

•    Key account management for On Premise accounts

•    Managing third party distribution


"Douglas deepened my management expertise. His knowledge of Asia was commendable. Douglas provided a valuable framework, which can be applied across all management disciplines. A valuable experience that would well serve others in a global, constantly changing company.  In short, I would recommend Douglas for any senior coaching assignment." - Roger Lew, Sales Head, Bloomberg